Q: What should I bring with me?
A: Always bring
comfortable clothes and footwear to work out in. When possible bring clothes your therapist can visualize the problem
area. If this is your first visit, also bring a picture ID, insurance information, physicians script if you have one,
or your physicians contact information if you don't. If you have copies of any recent diagnostics reports, bring
those also.
Q: I am doing great, why do I
have to keep doing the exercises?
A: If your last dental check up was good,
do you still have to brush and floss your teeth? Once we have had any kind of injury, our bodies are always more susceptible
to flare ups. If you want to reduce you risk for re-injury, you should continue to perform some type of maintenance
exercise.
Q: I am already coming in a few times a week for therapy, why do I have to do some
exercises at home also?
A: Our bodies respond best to consistency. Just
like learning to play a musical instrument, how quickly you get better is more related to how much you practice on your own,
rather than how many times you see your music teacher.
Q: How come Pinnacle PT is not listed
as a provider for my insurance?
A: All insurance carriers ask clinicians to
accept a lower reimbursment for services, to be listed as one of their "preferred" providers. There is nothing
unique or special about being "preferred" other than your insurance company would prefer to pay less. We feel
that we are already competitively priced in the market and some insurance carriers would ask us to lower our fees beyond what
the business can tolerate to maintain overhead, salaries, rent, and all the usual costs of doing business. If you would
like us to consider becoming a network participating provider with your insurance carrier, drop us a line at customerservice@pinnaclept.org and we will consider whether it makes sense for us as a business to participate. Q:
Why does Pinnacle PT employ a different fee schedule for cash paying customers than it does for insurance clients?
A: As mentioned above, Pinnacle usually receives a reduced amount as payment in full for services
reimbursed through insurance. In addition there are filing fees and manpower hours that must be used to input and submit
the proper data, respond to errors or questions; all of which costs us revenue. There are many reasons some people choose
or prefer to pay cash for services and we want to encourage this. It improves the business cash flow, is easier for
us and we don't feel that cash customers should end up paying "more", when it is more advantageous for the business
to handle accounts this way.
Q: Why does Pinnacle PT encourage me to contact my insurance carrier
prior to my initial appointment? Isn't that your job?
A: We need
to confirm coverage with your carrier in any case. We think that it is important for consumers to be informed about
issues that affect their own health care. Insurance carriers alter their coverage, deductible, cap and copay policies
all the time. If there is a discrepancy between what you believe your coverage includes and what your insurance carrier
is saying it covers, you should know this upfront and make an informed decision about how you would like to proceed.
If you do not find out that you are not covered for something you thought you were until you are already sitting in our office,
that puts us both at a disadvantage for establishing a positive therapeutic relationship.
If at any time,
you have specific questions you may contact us at
customerservice@pinnaclept.org and someone will respond to your specific concern quickly. Alternately, for more general questions and comments, you
can visit our web blog under the CONTACT US navigation bar link at the left.
